Airlines such as American, United, Delta, face DOT investigation over rewards programs
Published On Sep 6, 2024, 9:19 AM
The Department of Transportation (DOT) has launched an investigation into the rewards programs of major airlines, including American, Delta, Southwest, and United Airlines. This probe is focused on potential unfair or deceptive practices related to how these programs operate, particularly concerning the transparency and value of rewards offered to customers. Airlines have been asked to provide detailed records about their rewards programs, as there are concerns regarding the devaluation of earned rewards, hidden pricing, and reduced competition. This investigation comes at a time when complaints against credit card rewards are rising, highlighting consumer concerns about the value they receive from such programs.