Ovo to pay £2.4m over customer complaint failures

Published On Sep 17, 2024, 3:15 AM

Ovo Energy has been fined £2.4 million by Ofgem for failing to adequately manage customer complaints, with issues affecting 1,395 customers facing delays of up to 18 months. Each affected customer will receive approximately £271 in compensation. Ovo has improved its complaints handling process following the intervention from the regulator. Ofgem emphasizes the importance of timely responses to consumer complaints in the energy market.