Volkswagen cars taken away with little warning, says watchdog

Published On Oct 21, 2024, 8:56 AM

Volkswagen's finance arm has been ruled by the Financial Conduct Authority (FCA) to have acted improperly by repossessing cars from vulnerable customers without adequate warning. This has led to a £21.5 million compensation payout to roughly 110,000 affected customers, along with a £5.4 million fine for Volkswagen Finance. The FCA's report highlighted a lack of empathy in communications and poor handling of repayment discussions with struggling customers. Volkswagen Finance has stated they have made significant improvements in their processes since these incidents.