Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?

Published On Oct 29, 2024, 11:30 AM

A family from Ireland faced a surprising charge of $450 for excessive cleaning after returning a rental car to Budget at JFK Airport, despite an initial check-in indicating everything was fine. After raising complaints and providing evidence of the car's condition, Budget ultimately refunded the charge, acknowledging it was disproportionate but not admitting fault in their initial assessment.

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The incident raises concerns about customer service practices and fee structuring at rental car companies like Budget. Such practices can lead to negative public perception and trust issues, possibly affecting customer loyalty and future revenues. However, the swift resolution for the customer may reflect a focus on maintaining immediate customer satisfaction.

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