Water bills: Record numbers of customers on social tariffs

Published On Nov 15, 2024, 8:14 PM

The article discusses the significant rise in households seeking assistance with water bills in England and Wales, with over 250,000 more households applying for help last year. Currently, 1.6 million households benefit from social tariffs, resulting in substantial bill reductions. However, there is criticism about the inconsistency of support available through different water companies, leading to a 'postcode lottery' for assistance. The Consumer Council for Water (CCW) urges for a unified social tariff scheme to ensure equal aid across regions. Companies like Southern Water are increasing their financial aid programs to support vulnerable customers amid the ongoing cost-of-living crisis.