AT&T to offer customers bill credits for network outages
Published On Jan 8, 2025, 1:44 PM
AT&T has announced a new program to offer bill credits to customers affected by network outages. This initiative follows significant service disruptions, including a nationwide outage last year that lasted over 12 hours. The credits will apply to customers experiencing outages of 20 minutes or more for fiber services or 60 minutes or more for wireless services. AT&T aims to regain customer trust and confidence by implementing this guarantee program, which is said to be more comprehensive than competitors' offerings.
Stock Forecasts
T
Positive
AT&T's initiative to compensate customers for service outages is a strategic move to restore trust and attract new customers. While it reflects positively on customer service, it may increase operational costs in the short term. However, if successful in regaining lost customers, it could lead to revenue growth, particularly as competition increases in the telecom sector. The effectiveness of this program will be critical to determining the stock's performance moving forward.
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