Capital One customers not getting payments amid outage
Published On Jan 16, 2025, 3:59 PM
Capital One is experiencing a significant technical outage affecting payment processing and account services for its consumers, small businesses, and commercial accounts. The bank is currently working with a third-party vendor to resolve the issue reportedly impacting nearly 1,700 customers. Additionally, Capital One is facing a lawsuit from the Consumer Financial Protection Bureau (CFPB), alleging it has misled customers regarding account options that could have earned higher interest rates, resulting in approximately $2 billion in lost payments.
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The ongoing technical issues could lead to customer dissatisfaction, adversely affecting Capital One's reputation and customer retention. Coupled with the looming legal challenges, this situation may weigh negatively on the stock.
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