Three UK outage leaves thousands unable to make calls

Published On Jan 23, 2025, 11:54 AM

Three, a UK mobile network operator, has apologized for significant outages affecting voice services, with over 10,000 reports from users. These issues have also impacted customers of smaller networks like Smarty and ID Mobile, which utilize Three's infrastructure. While mobile data services remain operational, the company has not provided a timeline for resolution and is facing customer frustration over missed calls and appointments. The outages could potentially lead to customer attrition and compensation claims as regulators suggest refunds might be appropriate during such service failures. The situation is notable as it follows regulatory approval for Three's merger with Vodafone, which could further complicate customer perceptions of reliability.