Energy bills: 'My £5,700 charge was cancelled because supplier broke rules'

Published On Jan 31, 2025, 7:42 PM

Hayley Jarvis received a shock £5,768 bill for energy used over two years ago, a practice known as back billing, which is illegal under Ofgem's rules. Despite being assured that she did not owe this amount, due to regulations that prevent billing for energy used more than 12 months ago, many consumers are still facing similar situations. Complaints about back billing and incorrect bills have surged, highlighting a failure in the energy sector’s compliance with consumer protections.