Virgin Media down: Firm apologises as thousands report outage

Published On Feb 24, 2025, 7:40 AM

Virgin Media O2 has acknowledged a substantial internet outage affecting thousands of customers in the UK, particularly broadband users. The company reported over 10,000 complaints about service interruptions beginning Monday morning. They apologized for the inconvenience and stated they are prioritizing the resolution of these issues. While they have made strides to improve their complaint standings with Ofcom, particularly since being the most-complained-about provider in January 2024, this incident may impact their reputation further.