Tesco trials giant trolley scales in Gateshead

Published On Mar 7, 2025, 5:48 PM

Tesco is trialing new giant trolley scales in a store in Gateshead, which weigh shopping carts before checkout to verify scanned items. Reactions from shoppers are mixed, with some welcoming the convenience while others feel it treats honest customers like thieves. This technology is primarily aimed at preventing theft, which has reportedly risen significantly, with retailers losing approximately £2 billion to shoplifting in the UK. However, retail experts warn that trust between customers and retailers is crucial, and excessive scrutiny can drive customers away. The trial's success will hinge on improving the customer experience, minimizing frustrations associated with the weighing process.