Asos shoppers hit out at new returns £3.95 charge

Published On Sep 9, 2024, 7:18 AM

Asos has introduced a new return policy, charging customers with high return rates £3.95 if they keep less than £40 worth of items. Many customers have expressed frustration over this change, saying it could deter them from shopping with Asos. The company claims this policy is necessary to maintain free returns for the majority of customers due to rising return rates and competition. This change follows similar policies adopted by other retailers under pressure from increasing returns and customer behaviors that have become normalized, especially among those influenced by online haul culture.