Northern Rail passengers hit out at 'rubbish' service

Published On Nov 20, 2024, 3:11 AM

Northern Rail is facing significant customer dissatisfaction due to substantial train cancellations and poor service performance, especially during recent peak periods. The firm's management acknowledges these issues and is working on an improvement plan, targeting a goal of 90% on-time services and only 2% cancellations by 2027. Challenges include train crew availability caused by high sickness levels and complicated timetables. Transport Secretary Louise Haigh and Greater Manchester's Mayor Andy Burnham have expressed that these service issues hinder economic growth in the region, urging immediate improvements.